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Front Office

Front Office The front office is the first point of contact for customers with a company. It is typically the area where customers interact with the company’s employees, make inquiries, and pay bills. Key Functions of the Front Office: Customer Service: Providing prompt and efficient customer service to address inquiries, complaints, and requests. Information Gathering: […]

1 min read

Recency Bias

Recency bias Recency bias is a cognitive bias that refers to the psychological tendency to give more weight to information that is more recent in our memory. In other words, we are more likely to recall and believe information that we have learned recently, even if it is not relevant or accurate. Causes: Working memory: […]

2 mins read

Supranational

Sure, “supranational” is a term used to describe objects or organizations that are larger than a single nation. Here is the definition: Supranational: A term used to describe institutions or organizations that operate above the level of a nation state. Examples: The United Nations The World Trade Organization The International Criminal Court Key points: Supra-national […]

1 min read

Financial Ratios

Financial Ratios Financial ratios are measures that compare two or more financial items to provide insights into a company’s financial performance and health. They are used by investors, analysts, and creditors to assess a company’s ability to meet its financial obligations, generate cash flow, and create value. Common Financial Ratios: Liquidity Ratios:– Current Ratio- Quick […]

2 mins read

Hindsight Bias

Hindsight bias is a cognitive bias that refers to the phenomenon of people overestimating their ability to predict future events accurately, based on their own experiences and biases. Explanation: Future events: People tend to underestimate the uncertainty of future events. Experiences: Their own experiences lead them to believe that their predictions are more accurate than […]

2 mins read

Payment Protection Plan

Definition: A payment protection plan is a type of insurance policy that protects your payments from fraud or accidental errors. It typically covers charges made with credit cards, debit cards, and mobile wallets. Key Features: Payment reimbursement: Covers eligible losses resulting from fraudulent or accidental errors. Zero liability: Negates your liability for unauthorized charges, up […]

1 min read

Metrics

Metrics Metrics are quantifiable measures that provide a numerical or ordinal representation of a particular attribute or performance indicator. They are used to track, monitor, and evaluate performance, progress, and trends. Key Features of Metrics: Measurable: Metrics can be easily measured and tracked using tools and systems. Quantifiable: Metrics have numerical or ordinal values that […]

2 mins read

Zero Liability Policy

Zero Liability Policy A zero liability policy is a marketing strategy or promise that guarantees that a company will not hold customers liable for any losses or damages resulting from the company’s negligence or actions. Explanation: Negligence: In negligence law, a company is responsible for the damages it causes to others due to its actions […]

2 mins read

Bullion

Sure, here is the definition of bullion: Bullion is a term used to describe large, rough blocks of precious metal, usually gold, silver, or platinum, that are bought and sold primarily for their metal content. Bullion is often used as a store of value and as a means of payment.

1 min read

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