Firstsource Solutions Ltd Company History

ICICI OneSource acquires Chicago- based research and consulting firm, Pipal Research Corporation

ICICI OneSource has acquired a New York-based consumer debt collections agency Account Solutions Group (ASG)

ICICI OneSource acquires RevIT

ICICI OneSource ties up with Dr Reddy's Foundation for youth employable

Incorporation and registered office

Our Company was incorporated as ICICI Infotech Upstream Limited on

December 6, 2001. The name was changed on April 2, 2002 to ICICI

OneSource Limited. The Company’s name was changed again on

November 21, 2006 to Firstsource Solutions Limited.

Our registered office at the time of incorporation was Zenith House, Keshav

Rao Khade Marg, Mahalaxmi, Mumbai. The registered office was changed

to 6th Floor, Peninsula Chambers, Peninsula Corporate Park, Ganpatrao Kadam

Marg, Lower Parel, Mumbai with effect from January 6, 2003.

History of investments in our Company

1. On May 21, 2002, our Company entered into a debenture facility agreement

with ICICI Bank pursuant to which ICICI Bank was allotted 70,000,000 POCDs

in our Company for a total consideration of Rs. 700,000,000.

2. On September 3, 2002, our Company entered into share subscription agreements

with ICICI Bank and ICICI Trusteeship Services Limited, acting on behalf of ICICI

Information Technology Fund, pursuant to which, on January 19, 2003:

(a) ICICI Bank was allotted 24,000,000 POCPS in our Company for a total

consideration of Rs. 240,000,000; and

(b) ICICI Trusteeship Services Limited was allotted 56,000,000 POCPS each for a total

consideration of Rs. 560,000,000.

3. On July 30, 2003, our Company entered into a share subscription agreement

with WestBridge pursuant to which WestBridge agreed to invest US$7,772,436 in our

Company and our Company, on October 10, 2003, allotted the following securities to

Company name has been changed from ICICI OneSource Ltd to Firstsource Solutions Ltd.

Firstsource signs outsourcing contract with Barclays.

Firstsource Solutions has inked a five - year outsourcing agreement with private sector lender Axis Bank.

Golden Peacock Award

Asia’s Best Employer Brand Award 2011

Ranked No. 1 in extended business office services for KLAS’ 2010 Top 20 Best in KLAS Awards: Software and Professional.

Firstsource Recognized with Top Honors at the International Quality and Productivity Council (IQPC) Conference.

The European Call Centre and Customer Service Awards 2012 - Outsourcer of the Year.

Firstsource bags Aaj Tak Care Awards for creating livelihood in the rural sector.

Firstsource Wins Marketing Magazines’s Contact Centre Agency of the Year Award.

Firstsource Partners with Digi-EXPress® to Deliver Cloud-Automated Solutions for Publishers’ Intellectual Property Rights, Content Licensing and Contracts.

Firstsource Solutions organizes 3rd edition of Road Safety Awareness Drive in Trichy

Registered Office of the Company has been shifted from 6th Floor, Peninsula Chambers, Ganpatrao Kadam Marg, Lower Parel, Mumbai - 400013 to 5th Floor, Paradigm 'B' wing, Mindspace, Link Road, Malad (West), Mumbai 400064.

Mr. Ganesh Iyer has been appointed as Head - Strategy and Investor Relations of the Company.

"Firstsources First Customer Intelligence Solution Receives Frost & Sullivans 2013 North American New Product Innovation Award for Contact Center Outsourcing".

Firstsource Bags Multiple Honours for Innovative HR Initiatives

Springvale in Partnership with Firstsource

Firstsource Recognised for Industry Excellence at Frost & Sullivan 2015 Asia Pacific Best Practices Awards

Firstsource secures win at UK Customer Experience Awards 2015

Firstsource Launches University-Accredited Degree

Firstsource Wins Three Awards at Welsh Contact Centre Awards 2015

The Company has completed the acquisition of the BPO division of ISGN Corporation.

Best Employer Brand Award – Regional Best Employer

Firstsource signs contract for strategic partnership with Sky UK.

Global HR Excellence Awards.

NASSCOM Customer Service Excellence Awards.

First Received UK Customer Experience Awards.

First Received NASSCOM Customer Excellence Award.

First Received UK Customer Experience Award.

First Received Contact Centre Network NI Awards.

First Received Welsh Contact Centre Awards.

First Received Contact Centre Network NI Awards.

Firstsource Solution to acquire 100% stake in American Recovery Service Incorporated.

Firstsource awarded IIP ‘We invest in people’ Gold accreditation for the second time in a row.

Firstsource Launches Strategic Transition to Cloud for all Healthcare Solutions, Accelerating Innovation, Access, Security and Flexibility for Clients.

First Received Contact Centre Network NI Awards.

First Received UiPath Automation Excellence Awards.

Firstsource Named Best in KLAS® for Eligibility and Enrollment Services.

Firstsource Named a Leader by Everest Group in Healthcare Payer

Operations PEAK Matrix® Assessment 2022.

Firstsource Solutions Acquires American Recovery Services, Inc.

Brandon Hall 2023 HCM Awards.

Awarded Bronze badge by Ecovadis for our sustainability efforts in 2023.

Bronze for ‘Best Advancement in crafting an exceptional Learning and Development strategy’.

Firstsource Solutions Launches AI Platform FirstSenseAI.

Firstsource Hits 500-Employee Milestone in West Midlands in First Year.